Comcast George Gets "The JH Seal Of Approval"
Earlier this week I cataloged a few concerns I have with Comcast. Like most bloggers, I hope my postings initiate a dialog rather than standing as a statement. I do appreciate comments from readers, both on my blog (www.johnhendow.com), via direct email, and via FaceBook (where my blog is automatically cross-posted). I was surprised to attract the attention of George Lunksi who works for Comcast. He has engaged in a rational and professional dialog with me, and I’m impressed with his responsiveness. It doesn’t mean I’m satisfied with everything Comcast does, but I’m glad to know they’re listening to customers. As a result, I hereby award the “John Hendow Seal Of Approval” to Comcast George. His parent company still has work to do, and I’ll continue to provide feedback for as long as they’ll listen. But he’s doing exactly the right thing in engaging customers directly via social media.
Ask Comcast George why Comcast rejects e-mail from orange.fr if it is addressed to a comcast address. Comcast says it is a spam issue, but Orange pre-filters all outgoing e-mail against spam, so I can’t see where the issue lies. If spammers have used an orange address in the past, it was a bogus address, and a company as sophisticated as Comcast should presumably be able to detect a counterfeit.