Paradoxical Wireless Bill
The final step in porting my cell number away from my previous cellular carrier was to get a final bill and close my account. Apparently they decided to do this in reverse order. So I received an email from them (which is how they have always notified me) indicating my current bill is now ready for review and payment online, and they include a link to their web site where I log in and complete the payment. Except… I can’t log in any more. I called customer support and they explained “You can’t log in because you closed your account with us”. I countered with “But if I can’t log in, how can I pay you? Can I just pay right now over the phone?” Their answer: “No. We no longer have an active account for you so it’s not possible for us to accept credit card payment over the phone. You need to go to one of our dealers to make payment.”
So today I need to go and find a local dealer. Hopefully they won’t send me back to the web site… You’d think there might be a more efficient way to do this.