Number Garage : Awesome
Today I completed the process of porting my cell number to Number Garage. Throughout this effort I’ve been receiving excellent communication from Number Garage, and they succeeded in making the transition very smooth for me. My previous cellular carrier was a little slow in releasing my number, and I spent a long time on hold with them waiting to verify my account had been closed. Telecommunications companies seem to have mastered the art of preventing customer satisfaction, and this was a classic example of last-minute customer retention tactics… if they “valued my business as a customer of good standing for over 8 years” perhaps they shouldn’t wait until I close my account before offering any flexibility. Their cellular service is very good but with success comes the peril of becoming too large to manage customers as individuals. The good news is that I’ve successfully freed myself from an unneccessary monthly bill. And I’ve found a valuable service with Number Garage. If you haven’t checked them out, I’d recommend them. My previous cellular carrier could learn a lot from them: excellent value, great communications, solid customer support. SCORECARD : Number Garage = awesome. Previous cellular carrier = buh-bye.